Network Status & Service Health
On this page, you will find any upcoming scheduled maintenance, our up-to-the-minute information on service availability, and a detailed history and known issues report. Check back here any time to get current status information of any scheduled maintenance and service interruptions. If you are experiencing a real-time, operational issue with one of our services that is not described below, please inform us by clicking on the “Report an Issue” link to submit a service issue report.
Upcoming Scheduled Maintenance:
None currently scheduled…
Report an Issue
Please review the Known Issues report before reporting a new issue.
Maintenance Window: Occur monthly and typically last 1-2 hours between 11:00 pm – 5:00 am EST/EDT. If a service interruption is expected, it’s typically less than 2 minutes (in most cases, less than 30 seconds) and we will notify the affected customers via our automated Maintenance & Security Updates notification system.
Critical Updates: These are automatically scheduled for patches that are security and durability related. Based on the severity and impact of the update, we will fast-track testing & implementation across our global infrastructure. In some cases, we might only provide customers with several days notice about requiring an emergency maintenance window. Such patching occurs infrequently and should seldom require more than a fraction of the allocated maintenance window.
KNOWN ISSUES & RECENT HISTORY
Mar 31, 2023: Email Storage Platform (Resolved)
Service Impacted: Email Storage Platform
Date & Time: Mar 31, 2023 05:34 EDT
Status: Resolved
Details: Our engineers have successfully resolved this issue during an emergency maintenance window. The caching engine on the Email Storage Platform degraded causing higher-load times and network timeouts. The defective hardware has been replaced. The Email Storage Platform is now fully operational.
Jan 13, 2023: Cybersecurity Services
Service: Cybersecurity Services
Date & Time: Jan 13, 2023 17:52 EST
Status: Resolved on Jan 13, 2023 21:09 EST
Details: Some customers who utilize Cloudflare cybersecurity proxy for their hosted websites were impacted by an issue on Cloudflare network. This external issue resulted in hosted websites failing to load with browsers reporting “ERR_SSL_VERSION_OR_CIPHER_MISMATCH” error. Our engineers notified Cloudflare of the problem and we implemented a fix on Cloudflare by re-issuing new Cloudflare Edge SSL certs. Impacted websites are now loading correctly.
2022
Jul 17, 2022: Linux & Windows Server Groups
Date & Time: Jul 17, 2022 00:30 EDT
Status: Completed
Details: Our engineers have successfully completed routine OS maintenance on the Web Hosting platform. A reboot of some services was required to complete applying OS security updates.
Jul 12, 2022: Server Cluster 420 Group
Date & Time: Jul 12, 2022 06:15 EDT
Status: Resolved
Details: Our engineers have successfully repaired an issue with the web server.
Jul 12, 2022: Linux & Windows Server Groups
Date & Time: Jul 12, 2022 06:15 EDT
Status: Resolved
Details: Our engineers have successfully repaired an issue with the web server.
Jun 10, 2022: Linux & Windows Server Groups
Date & Time: Jun 10, 2022 23:15 EDT
Status: Completed
Details: Our engineers have successfully completed routine OS maintenance on the Web Hosting platform. A reboot of some services was required to complete applying OS security updates.
Apr 10, 2022: Linux & Windows Server Groups
Date & Time: Apr 10, 2022 23:15 EDT
Status: Completed
Details: Our engineers have successfully completed routine OS maintenance on the Web Hosting platform. A reboot of some services was required to complete applying OS security updates.
Jan 22, 2022: Linux & Windows Server Groups
Date & Time: Apr 10, 2022 23:00 EST
Status: Completed
Details: Our engineers have successfully performed routine OS maintenance to deliver the highest stability and security Web Hosting. Some server clusters required a brief reboot to apply OS kernel security updates.