The health and safety of our employees and customers is our top priority. As such, we’ve implemented several policies to this end to ensure we continue to provide our customers with the highest level of service and support.
At BEZA, our operations are distributed across multiple geographical regions in the U.S., Europe and Asia. This is just one part of our business continuity plan which we normally operate under and enables us to continue to serve our customers in cases of a natural disaster and/or an emergency.
Our network operations center (NOC), security operations center (SOC), and customer support teams will remain fully operational 24×7 and can do their jobs entirely remote as needed. We are monitoring for any changes in cyberthreats. While we have seen more phishing attacks using the Coronavirus as a lure, we have not seen any significant increase in attack traffic or new threats. Again, our SOC remains fully operational and is continuously monitoring for any new security threats that may emerge.
Finally, we recognize that this emergency has put strain on many of our business customers. As the severity of the emergency has become clearer over the course of this week, we decided to extend to our business customers the waiving of some fees relating to urgent requests for our Website Maintenance & Web Development teams to help our business customers, regardless of size.
Thank you for being a BEZA customer. These are challenging times and we want you to know that we stand ready to help however we can. We understand the critical role we play in the functioning of your business and we are continually humbled by the trust you place in us.
March 25, 2020 at 13:30 p.m. EDT
If your business has been impacted by this emergency, please contact us to see how we can help. We would like to lessen the burden on your business so you can focus on taking care of your staff and loved ones. Some ways we can help include:
- Reallocation of services to best meet your business operations
- Waiving service fees for any plan downgrades or upgrades
- Extending credit from Net 15 to Net 45
- Free electronic check (ACH) payment options
We are committed to your business success. All of you are part of our family. Thank you for your continued support.
March 19, 2020 at 10:15 a.m. EDT
Our staff across the globe have been performing their duties working from home for the past several weeks now. We are serving customers as we normally would through our secure VPN and teleconferencing services.
Per the U.S. Department of State announcement today, we are eliminating all business travel for the next 30 days. All meetings will be by phone or via teleconferencing.
Our data center providers have also put in place appropriate measures as part of their Operational Disaster Preparedness and Recovery procedures that ensure operational excellence.
March 16, 2020 at 9:47 a.m. EDT
Our security operations center (SOC) is reporting an increase in attack traffic over the past 12 hours as seen across our global network. The attack traffic predominately appears to be scanning for vulnerabilities and weak entry points. Our multi-layered security services is successfully handling and mitigating these attacks with zero impact to our global network and customers hosted services.
No additional actions are required by our cybersecurity team who are closely monitoring this 24×7 and will take additional countermeasures as neccessary.