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Your Private Experts of Webmasters

Today’s informed consumer is able to quickly find your website and digital marketing presence to assess your credibility and whether you’re worthy of their time and money. Don’t lose conversions with a broken or vulnerable website.

A Website Maintenance Service plan offers business customers a team of website experts to manage the daily, weekly and/or monthly tasks of keeping your online website fresh, current, and fully updated. Our experts of webmasters, designers and developers can troubleshoot any issues, perform website customization, upgrades and install new features.

We do it all to help you maintain a great looking website

Why Customers Choose Us?

Because we deliver top-notch professional website maintenance & support services

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Customer Satisfaction

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Google PageSpeed

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Quality Assurance

The right plan for your website success…

Let us focus on maintaining your website so you can focus on running your business. We’ll get you taken care of, quickly, professionally, and with a service-first attitude.

We want your customers to see your website as the online face of your business. We understand solid website design and performance translate to more customers. This is why our staff of professional web designers, web developers, quality assurance, and account managers undergo constant training and testing.

We stand behind our work by providing you with independent 3rd party verification of how well we did. We utilize 3rd party services like Google PageSpeed, World Wide Web Consortium (W3C) validator and WebPageTest who grade our work.

This is just one of the ways we deliver superior Website Maintenance services which consistently outperform our competition.

How Our Website Maintenance Services Work?

Keeping your website up-to-date is our Website Maintenance team #1 priority

Our Website Maintenance team are available 24/7 to assist with any request relating to your website. The team can manage the daily, weekly and/or monthly tasks of keeping your online website fresh, current, and fully updated. All you will need to do is simply submit a request and we will get to work.

STEP 1: Sign Up

Select a Website Maintenance plan that best fits your needs or let us custom develop a plan specifically for your needs

STEP 2: Submit Request

Submit your website maintenance requests either via email or through our client project management system

STEP 3: Review Work

Review the work, provide feedback to the team and approve completed website maintenance requests

Check out our Website Maintenance packages below and let us know if you have any questions.

Website Maintenance Packages

Choose the package that’s right for your business needs or customize a plan after sign-up

m-Silver

Ideal Starter Plan
$295/month
  • Up to 2 hrs/month of Support
  • Up to 4 requests/month
  • Rollover Unused Time
  • Website Fixes & Updates
  • Website Optimization
  • Website Security Hardening
  • Website Troubleshooting
  • Website Health Report
  • Client Project Management
  • No Long-term Contract
  • SEO Audit & Services
  • Phone Support
  • Urgent-issue response time 4 hrs

m-Gold

Ideal for Power Users
$795/month
  • Up to 8 hrs/month of Support
  • Up to 32 requests/month
  • Rollover Unused Time
  • Website Fixes & Updates
  • Website Optimization
  • Website Security Hardening
  • Website Troubleshooting
  • Website Health Report
  • Client Project Management
  • No Long-term Contract
  • SEO Audit & Services
  • Phone Support
  • Urgent-issue response time 4 hrs

FREQUENTLY ASKED QUESTIONS

Answers to commonly asked questions

How do I choose which plan is best for me?

We’ve tried to simplify the plan selection down to one simple criteria: the number of hours per month you estimate you’ll need to help you with your website maintenance needs.Still confused? No worries, let’s start a quick Live Chat to help you narrow down your choices. It’s that simple!

How Are Website Maintenance Costs Determined?

We’ve tried to offer several website maintenance packages. The website maintenance pricing differences are based on the amount of ongoing support your site requires. You’ll also note the hourly fee decreases as you increase the number of hours. We save money by having our staff busy so that savings gets passed on to you our customers.

Some of the differences between the website maintenance plans includes the number of requests per month, SEO services and urgent-issues response time.

What are Some Typical Website Updates?

As your business grows, our website maintenance service ensures your site continues to meet your company’s needs. Examples of typical website updates include the following:

OVERALL SITE IMPROVEMENTS

Your website’s most reliable performance appraisal is the one you receive from customers visiting your site. Questions, comments, complaints, and suggestions generated from site visitors provide indispensable feedback to improve your site. With website maintenance, you can use these suggestions to enhance your site and your online performance.

PRODUCT/SERVICE UPDATES

It is inevitable that your company will provide new services and products for your customers, which you will need to add to your site, prices will change and need updates and old products and services will need to be removed. With website maintenence, you’ll get the most from your online business–simply because it’s updated and current.

Customers trust the Internet, and they also trust your website to provide information they need before contacting you or coming to your storefront. It is crucial that the information on your website is up to date, for this reason, and many more.

ECOMMERCE SPECIALS

When your company offers special promotions, discount programs, and more, you keep your online business competitive. Short-term and long-term sales initiatives will require updates to your site. Routine website maintenance enables you to strengthen your sales with unique offers for your e-commerce store.

INTERACTIVITY MAINTENANCE

With ever-evolving technologies, a website begins to appear aged if the interactive components are not consistently updated. If your site’s development pieces are not working at top levels on all browsers, you’ll lose customers and weaken your online reputation.

Issues with your website’s interactivity can also increase your bounce rate which will negatively impact your business if customers are leaving your site too soon.

Website maintenance fine-tunes your site to ensure your website interactivity is working properly. The successful interactivity of your website will help to market your products and services while capturing new clients.

What’s Included in a Website Maintenance Plan?

Our packages include all the standard updates necessary to maintain a website. Examples of services included in our plans include*:

  • Text: Additions or deletions
  • Photos: Additions, deletions and basic retouching
  • Webpages: Additions or deletions using existing webpage design
  • Navigation: Basic navigational changes (add, move or delete an item in the navigation)
  • File Downloads: Additions or deletions of PDFs and other documents
  • Videos: Insertion or deletion of pre-edited video
  • Links: Additions or deletions
  • Color and Background Images: Changes/replacements
  • Forms: Dynamic form layout and integration (limited to forms not requiring database integration, such as a Contact Us form)
  • CMS Updates: Security updates and fixes to the most popular CMSes (like WordPress)

*Please note: this list is an example of the services included in the website maintenance plans. This is not a complete list.

What happens if I don't use all of my monthly hours?

If your businesses website maintenance needs vary during the year to better handle your peak seasons, we offer you the flexibility to better meet those demanding times like the Spring/Summer for Contractors and the Fall/Winter for Retailers. This is why we offer unlimited roll-over of unused website maintenance time.  There is no limit on how many months you can roll-over your unused website maintenance time. It’s only fare you get to use the time you paid for and when your business really needs it.

What happens if I need more hours for a big project?

On any given month, if you exhaust the number of hours of your website maintenance plan, our staff will notify you and offer several options to choose:

  • You can purchase additional time at the hourly rate for your plan, or
  • You can select to complete the remaining work on the following month, or
  • You can upgrade to the next available plan and save even more on the hourly rate

It’s up to you which option you choose and our staff are available to assist with recommendations and tips on how best to proceed.

What Capabilities Do We Support?

Our Website Maintenance team comprises of a team of professionals who have been selected for their expertise, speed and accuracy to fulfill any request you might have for your website. Here are some of the common type languages and APIs we use daily to fulfill our Website Maintenance tasks:

Language capabilities

  • Frontend: html(5), css(3), javascript
  • Backend: php, perl, C++, ASP/ASPX
  • Frameworks: sass/compass, bourbon/neat/bitters, grunt/gulp,
    foundation 4/5, jquery, requirejs, xml, smarty, hundreds of JS/jquery libraries/plugins
  • Database: MySQL, PostgreSQL, NoSQL, MSSQL

Supported APIs, Server Technologies, CMS/Web Software

  • Any RESTful or SOAP API, Google Maps, YouTube, Authorize.net, PayPal, Flickr, and Salesforce.
  • Unix/Linux, Apache, NGINX, Windows, shell scripting (*nix or windows), and hosting/email/DNS management.
  • Custom WordPress plugins and themes, Expression Engine, Drupal, Cushy, Joomla, Dot Net Nuke, and dozens of custom CMSes.
Want to learn more?

Are you interested in learning more about how our website maintenance packages can help your business? Contact us today to find out more about our custom plans. Let us help you maintain your website and provide exceptional value to customers. We’re looking forward to work with you!

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